CANCELLATION AND REFUND POLICY

Before making a purchase, the CLIENT can request the passwords for the demo e-commerce site prepared by SOFOMI to review the infrastructure of the e-commerce site they plan to buy. The CLIENT completes the purchase by making a payment, which can be done via bank transfer/EFT, credit card, or cash. Following payment, SOFOMI installs the selected e-commerce package along with the CLIENT’s chosen theme and provides the CLIENT with the site’s user passwords as per their request. The CLIENT can review the site within 48 hours after receiving the passwords and may request a full refund of the payment made, without providing any reason, thereby canceling the service. For the refund to be processed, the CLIENT must not have received any technical support services from SOFTOMI during this period.

SOFTOMI makes agreements with other companies by considering its current workload, and it may set a longer delivery time for new projects based on this workload, which may result in not accepting the job and potentially causing a commercial loss. Therefore, if more than 48 hours have passed since the CLIENT purchased the product, it is not possible for the CLIENT to cancel the purchased product and request a refund.

SOFOMI is obligated to prepare and deliver the Basic, Corporate, or Professional Package C2C marketplace software purchased by the CLIENT within the delivery time specified in the package. If SOFOMI fails to deliver the software within the delivery time, and if the CLIENT requests a refund on the delivery date, SOFOMI is obligated to issue a refund.

If there are delays due to the CLIENT’s agreement with the shipping company, the shipping company’s delayed response during SOFOMI’s testing process, the CLIENT’s delayed agreement with the collection institution, late submission of the logo for IOS and Android app development, or if the CLIENT wishes to upload the apps to their own accounts but fails to open these accounts or provide their information to SOFTOMI on time, the number of delayed days will be added to the project’s delivery time.