Frequently Asked Questions

• Founded in 2013.
• Specializes exclusively in developing product-based marketplace software.
• Operates with solution partners in Germany, the UK, France, and Spain, while its software development team is based in Turkey.
• Has successfully delivered over 450 marketplace projects worldwide.
• Adapts its software for both small and large-scale projects (with millions of products and visitors). You can start your project with Sofomi and continue using it as you grow.

You can review some of our live case studies.

We offer three marketplace packages, each with a variety of features. If the features in one of these packages meet the needs of your project, we will set up your site within 5 business days and provide you with the admin panel login credentials.

Once you receive your credentials, you can log into the admin panel and start creating and managing email addresses via the Email Manager section. Additionally, you can upload your site’s logo, banners, and sliders to customize its appearance.

After completing the steps in the previous section, the only remaining tasks to fully activate your site are the shipping and payment gateway integrations. To proceed, you will need to finalize agreements with a shipping provider (e.g., UPS, DHL) and a payment service provider (e.g., PayPal, Stripe). Our technical team will complete these integrations within 20 business days.

Yes. If you have selected one of our pre-designed themes and your site has been set up with that theme, you can now start introducing your marketplace to sellers and allow them to upload their products. Your site is now ready for sales!

Yes, simply send us the design you have in mind. As part of our ongoing promotion, your site’s design will be created free of charge. Don’t miss out on this great offer!

No, we especially do not purchase domain names for you.

You can easily buy a domain name through GoDaddy or another domain provider.

A domain name is essentially your brand, and we believe it’s in your best interest to own the domain name for your website, which we hope will generate significant revenue in the future.

Yes, you can upgrade your package at any time by simply paying the difference between the two packages.

No. There are no transaction fees charged by our company. 

The payment processing provider you have chosen will charge a commission on order transactions. (Like Paypal, Stripe)

Yes, Sofomi focuses exclusively on product-based marketplace software.

While many companies in the industry offer solutions for classified ads, real estate sales, rentals, and other marketplace models, developing robust product-based marketplace software requires a longer timeline—typically 3 to 4 years. As a result, many companies haven’t had the time to build a comprehensive feature set in this area. At Sofomi, we’ve dedicated ourselves to filling this gap by specializing in product-based marketplace solutions.

After your sellers open stores on your marketplace site, they will want to upload their products easily.

Many sellers operate their e-commerce sites on platforms like Wix, Shopify, WooCommerce, OpenCart, PrestaShop, and Magento. Sellers can easily transfer their products from these platforms to their stores on your site using XML (a format similar to Excel that provides up-to-date product data in real time). This feature not only facilitates the transfer of products to your marketplace but also makes it easier for you to attract more sellers.

While your sellers sell their products on their own sites, they may also be selling on platforms like Amazon, eBay, Etsy, and others. As a result, product stock levels can frequently change, and stock may run out. Additionally, sellers can adjust product prices by increasing them or offering discounts to sell quickly. Therefore, it is crucial that the stock levels and prices of products in their stores on your site are kept up to date. Our XML update feature automatically updates the stock levels and prices of products loaded by sellers to their stores on your site once every night.

Currently, we can only respond to technical support requests submitted in English. We aim to provide support in other languages in the near future.

After setting up your site and providing you with the admin panel passwords, you have a 14-day period to review your site and request a refund without providing any reason. In this case, your refund will be processed without any deductions. However, if you have submitted a technical support request or if the integration with your chosen shipping company or payment processing provider has been started within this period, no refund will be issued.

Yes, we can. Since 2013, Sofomi has successfully delivered over 450 marketplace projects for our clients. While some of these projects utilized the features available in our standard packages, we’ve also developed custom features tailored to the specific needs of other clients’ projects.

Once you provide us with a detailed written list of the features you require, our R&D team will assess the development timeline. Our software consultants will then provide you with a time and cost estimate for each feature. If you agree with the proposal, we will develop and integrate the additional features into your project.

Yes, you can purchase the code and install it on your own server.

For example, the cost of purchasing the code for the Professional package is calculated as follows:
EUR 699 x 12 months x 4 years = EUR 33,552.

Even after purchasing the code and installing your marketplace on your own server, you can still receive technical support from Sofomi.

For more detailed information, please contact our software consultants.

Yes, we offer two distinct solutions for high-volume marketplace projects.

As you know, the number of products and visitors on your site will increase over time, depending on your advertising budget, and could eventually reach 1 million. To keep your project’s software costs manageable, we can upgrade your current package to the Exclusive plan, which is designed to handle up to 1 million products and monthly visitors.

If your site’s product count and monthly visitor traffic exceed 1 million, we will need to make significant upgrades to both the software and server technologies. These upgrades include:

• Redis database will be implemented to ensure faster responses to frontend queries.
• Clickhouse will be used for managing sections such as orders, customer records, and reports.
• Elasticsearch will be employed to optimize fast search functionality, product filtering, and product sorting on the frontend.
• Your marketplace will be hosted across multiple servers to accommodate more simultaneous visitors. A Load Balancer will direct traffic to the server with the least load.
• Images on your site will be served via a Content Delivery Network (CDN) for faster loading times.
• Litespeed Cache will be used for page caching to improve loading speeds.
• Databases will be replicated to allow queries to be processed by different database instances.
• One of the most critical upgrades is separating seller operations from the main site. Given that your marketplace will have millions of products and sellers constantly adding new items, these actions will place a heavy load on the databases. To prevent this from affecting the performance of users shopping on the site, seller operations will be handled on a separate server, accessible via a subdomain such as partner.yoursite.com. This setup will allow sellers to upload and update products without impacting the server where customers are making purchases.

The total cost of implementing all of the upgrades mentioned above ranges between EUR 75,000 and 100,000.

Which of these modifications will be required depends on the goals and scope of your project. Our software consultants will work closely with you to understand your needs and recommend the appropriate solutions.